Privacy Policy

Shutterbug Walkabouts recognises the importance of protecting the privacy of individual-specific information collected about its customers, prospective customers and website visitors. All information obtained by us is used for the sole purpose of supporting your requirements and is not disclosed to any other organisation without your knowledge or permission to do so.

This policy sets out how we will treat your personal information and has been updated to be GDPR compliant. If you have any questions about your privacy, please contact us.

The information we collect and why

We may collect, store and use the following types of personal information.

Information provided by you – this relates to the information you provide in regards to booking an experience with Shutterbug Walkabouts and includes your name, phone number, email address, country of residence, tour date, dietary requirements, accommodation in Hobart, and any other information you choose to provide to us. This information is usually obtained when you make a booking with us via our online booking system (Rezdy) or when you send us a message via our contact form or by direct email. It is collected so we can run our tours and tuition sessions efficiently and be appropriately prepared for your requirements.
Personal information provided in written form – Shutterbug Walkabouts stores some written information about tours and tuition sessions. This may include details of the activities conducted during the experience as well as any necessary forms and reports that may be required for recording and reporting an incident in the event something unforeseen occurs.
Website analytics – when you visit the Shutterbug Walkabouts website, we gather information about your computer and your visits to and use of the website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation). This information is obtained for search engine optimisation to better target potential customers for Shutterbug Walkabouts.
Transaction information – if you make a booking with Shutterbug Walkabouts, information relating to payment transactions carried out between you and us will be recorded, including the amount, time and date of the transaction.
- For payments processed via PayPal or Stripe – only your name, email address, amount of the transaction and transaction ID are received and recorded. PayPal provides no information to us concerning the bank account or credit cards you have linked to your PayPal account.
- For payments processed via Direct Bank Deposit – the only information you provide to us by way of remittance advice or notification of payment will be stored in our records. If you request your bank to send a payment notification to us on your behalf, we have only the information that your bank provides to us in that notification.
- If it is necessary for you to provide us with details of a bank account to facilitate an agreed funds transfer from us to you, we do not actively store account details after the transaction has been processed and received by you.

How is your information used?

Personal information – The personal information you provide us will not be used for any purpose other than relating to your photography experience with us or any purchase made through us. This is used by Shutterbug Walkabouts in preparation for and operation of your tour, tuition session or retreat, ensuring we meet your requirements.

We may pass on your name and any special requirements to staff or our experience partners (such as accommodation, activity and attraction operators) if and when pertinent to accommodate your request.

Feedback – after your photography experience with us, we will ask for feedback on the quality of your experience. Your feedback is used by Shutterbug Walkabouts to ensure the ongoing quality and improvement of the experiences offered by us. If deemed necessary to pass feedback onto our experience partners, only reference to the actual feedback is made – no personal details will be conveyed.

We never release any personal or contact details to a third party without prior consent.

Cookies – A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may, on occasions, use cookies in which case it will be a combination of ‘session’ cookies and ‘persistent’ cookies –

‘Session cookies’ – keep track of you as you navigate the website and will be deleted from your computer when you close your browser.
‘Persistent cookies’ – enable our website to recognise you when you visit. These will remain stored on your computer until deleted, or until they reach a specified expiry date.

Use of our website and corresponding analytics…

When you visit our website (www.shutterbugwalkabouts.com.au), a record of your visit is recorded solely for statistical purposes. The type of information that may be recorded includes –

Your network address at the time of visit
The date and time you visited our website
The pages visited
The type of web browser and operating system you used
The type of mobile device and operating system you used
The number of times you visited

Google Analytics is used to generate and analyse the use of this website through statistical and other information about website use through cookies. Cookies are stored on the user's computer. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Google’s privacy policy is available at http://www.google.com/privacypolicy.html
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. However, blocking all cookies will negatively impact the usability of many websites, including this one.

What we do with your information

Personal information submitted to us via this website will be used for purposes as specified in this privacy policy and relevant parts of the website. We will not provide your personal information to any third party for direct marketing.

We may use your personal information to:

Administer the website
Improve your browsing experience by personalising the website
Enable your use of the services available on the website
Send you general (non-marketing) communications
Send you email notifications that you specifically request e.g. booking confirmation/ payment receipt
Send you relevant follow-up emails after your experience
Provide third parties with statistical information about our users – but this information will not identify any individual user
Deal with enquiries and feedback made by or about you, relating to your experience

When you submit personal information for publication (e.g. Trip Advisor, Google reviews, Facebook), we may publish and use that information as per the permission you grant to us.

When and why do we have to disclose your information to others

We may disclose information about you to any of our employees, agents or subcontractors as is reasonably necessary for efficiently managing your tour or experience with us, as set out in this privacy policy.

In addition, we may disclose your personal information

To the extent that we are required to do so by law
In connection with any legal proceedings or prospective legal proceedings
To establish, exercise or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk)
To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

How we keep your information safe

We take appropriate technical and organisational security measures to ensure the safety of your personal data, to protect you against unjustified and unlawful processing and to act against the risk of loss, accidental alteration, unwanted disclosure or unauthorized access. Like all companies, however, we cannot rule out data breaches with certainty; some residual risks are unavoidable.

What else should you know?

It is reasonable to expect that data transmission over the Internet is inherently insecure. We cannot completely guarantee the security of data sent over the Internet at any time. As far as we believe and understand, all third parties such as email servers, online forms and booking systems are GDPR compliant.

Personal information recorded on paper may (albeit rarely) be securely stored in our office in a locked filing cabinet. By law, we are required to keep these documents for up to 7 years after which we will destroy them securely.

No financial transactions or physical addresses are stored in this manner; these records only relate to basic information concerning the experience you book (i.e. a summary of the information that you provide us).

Policy amendments

We may update this privacy policy from time to time by amending and publishing a new version on our website. We encourage you to check this page occasionally to ensure that you are satisfied with any changes. We may notify you of changes to our privacy policy by email.

Right to view your information and to be forgotten

You may instruct us to provide you with any personal information we hold about you; this is entirely your right. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

We do keep personal information in the form of your contact details if you contact Shutterbug Walkabouts. You have the opportunity to opt out of the use of your personal information for any purpose by sending us an email or opting out of our mailing list at any time.

You have the right to be forgotten. You may instruct us not to store personal information and to be completely deleted from our system. We have the ability in our forms and booking systems to delete your information in its entirety.

What we will do in the event of a breach

We believe in only collecting information relevant to your tour or tuition session with Shutterbug Walkabouts. We do not collect any unnecessary and personal information such as your income, education, political views etc; we only collect the information you provide to us. Data collection is kept to a minimum. If your information is breached, we are obliged to inform you as well as the appropriate authorities within 72 hours. The proprietors of Shutterbug Walkabouts are responsible for managing breaches. In the event of a breach, we will inform you of the nature of the breach and how we are managing it.

To whom do we pass on your personal data?
We may pass on your personal data to companies outside Shutterbug Walkabouts when we use their services. These service providers generally process personal data on our behalf as “subcontractors”. Our subcontractors are obliged to process personal data only in accordance with our instructions and to take appropriate data security measures. Some service providers are also responsible jointly with us or independently (e.g. collection companies). Through the selection of service providers, we support the protection of your data throughout the entire process of processing your personal data.

This includes, but is not limited to, services in the following areas:

Transport and logistics, e.g. for shipping ordered goods
Advertising and marketing services, e.g. for sending messages and information
Business management, e.g. accounting
Payment services
Credit information, e.g. if you wish to make a purchase on account
Collection services
Insurance services
Fraud prevention services that payment service providers implement under their own responsibility, such as PayPal fraud protection. The corresponding procedures only apply if you are already a customer of the payment service provider concerned. More detailed information can be found in the data protection declaration of the service provider concerned
Cloud services, e-mail newsletters, data analysis and enhancement, etc.
IT services, e.g. data storage (hosting)

We may also pass on personal data to third parties for their purposes, for example, if you have given your consent or if we are legally obliged or authorised to do so. In such cases, the recipient of the data is responsible for its protection as per Australian legislation protecting the handling of personal information about individuals.

In principle, we are not subject to professional secrecy (such as banking or medical secrecy). If you consider that certain personal data is subject to an obligation of confidentiality, please inform us so that we can review your request appropriately.

Updating information

Please let us know if any personal information that we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to hello@shutterbugwalkabouts.com.au or by post to Shutterbug Walkabouts, PO Box 62, Margate, TAS, 7054

Data controllers

The data controllers responsible in respect of the information collected on this website and/or by Shutterbug Walkabouts are the proprietors Roy and Coreena Vieth.

Changes to our privacy policy

Our privacy policy may be amended from time to time, in particular, if we change our data processing operations or if new legal provisions come into force. Where changes are significant, we will actively inform the persons whose details are stored with us of such changes, insofar as this is possible without disproportionate effort. As a general rule, the version of the data protection declaration in force at the start of a data processing operation is the one that applies to that operation.